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SHIPPING & RETURNS

Shipping 

We will endeavor to pack and courier your purchase 24-48 hours after order is placed.

 

A tracking number will be sent once your order is packed and ready for collection. Processing time is generally 3-5 working days country wide. 

 

Must be a physical address, we are unable to ship to P.O. Boxes. 

 

We have a flat rate of $6 NZ wide. 
Free shipping on orders over $100.00 

 

If you have any issues please get in touch and we will be happy to help. 
 

Shipping Australia 
 

Tracked economy 3-10 business days. Please allow extra time due to COVID 19 


Free shipping on orders over $150NZD

Customs or duty charges are the purchasers responsibility 

All other countries 
 

All prices are in NZD 

$25.00NZD flat rate
FREE SHIPPING - orders over $200NZD
If your country is unavailable please get in touch 
 

Economy 2-4weeks depending on your country. Please allow extra time due to COVID 19.
NOTE: Due to COVID 19 there are longer shipping times to the USA 

 

Customs or duty charges are the purchasers responsibility 

 

Returns and exchanges 

If you decide to return a product that is not faulty, we are not obligated to give a refund.  We can instead offer you a store credit. Clearance items or sale priced items are non-returnable (unless faulty).

Items can be returned under the following conditions:

  • Proof of purchase is provided

  • Goods must be in original condition, unused with packaging and labels intact.

  • Goods must be returned within 14 days of purchase.

  • Any shipping costs paid by you or charged to you are non-refundable.

If you wish to return an item by courier or carrier, this will be at your cost. Please get in touch first at hello@finessemediums.co.nz. All the terms and conditions of our returns policy must also be met. Please return the product with the proof of purchase to:

Finesse Mediums 

20 The Crescent 

Tindalls Beach 

Auckland 0930

We will process your exchange or refund within 10 working days of receipt of your parcel.

Finesse Mediums does not accept responsibility for items lost in transit while being returned. We recommend that you use a delivery service that provides tracking and delivery to the door.

Faulty Items

If you receive a faulty or incorrect product, please email us at hello@finessemediums.co.nz. Please quote your invoice number and, if possible, provide photographs of the fault(s). We will take the necessary steps to assess your claim and will contact you to advise of the outcome within a reasonable time frame. Once your claim has been approved we will advise of the next steps. If we are unable to repair or replace the item within a reasonable period of time, we will offer a refund. Refunds will normally be processed within ten (10) days. Refunds will only be processed to the original payment method used.

Privacy Policy​​

We respect your right to privacy. We only collect the information required for us to complete your order, to contact to you regarding the status of your order or if you have signed up to our subscribe section to send you updates and new products via email. We guarantee that use of your personal information will be only be used by Finesse Mediums

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